Q. Can you work on my MAC?
A. I service only IBM compatible PC's.

Q. What are your rates in the home?
A. normally $55 for the first hour and $30 for each additional hour. Please see web site for the most current rates.
raleighncpchousecalls.com or raleighpchousecalls.com (Primary and alternate web sites.)

A. Save $25 if you drop off you machine, all I need is the main computer box. I do not need the monitor, keyboard or mouse. A digital monitor is the exception.

Q. Will you service my area in Cary or Knightdale?
A. No. I do not bill for my travel time. For that reason, I restrict my house calls to within 5 miles of my residence. I have a small house call charge to cover some expenses.

Q. Virus scans take a long time. Do you charge for the wait time?
A. Yes if I am at your place. No charge if the PC is in the shop.
Note: In the shop, I remove your hard drive and put it into a second PC as the second hard drive. It is then scanned with current tools without the impact of slowed down performance caused by your virus or spyware.

Q. Do you recommend I have a Spyware removal tool? See next question too!
A. Yes, but you should be aware that there are many offerings on the web and most of them are spyware themselves, or are not good enough. Sorry, I cannot make recommendations for that reason. See this web site for example...

http://www.spywarewarrior.com/rogue_anti-spyware.htm

Personally, I use Ad-Aware Plus by Lavasoft. It was one of the first. Microsoft AntiSpy is very good, too.

Q. I bought the latest spyware, but it did not help my problem.
A. Many active virus trojans or spyware that are running cannot be killed and removed by anything or anyone. The program will report that it was removed, and it tried, but it can't, and it's doesn't detect that condition. That is why a technician has to be involved.

Q. Does Spyware catch all of the ad-ware and spyware.
A. No. There are really smart people creating the ad-ware and spyware. It is "Big Business" who is always trying to defeat the virus scans and spyware scanners to ensure their infection cannot be removed.

Q. How do I get the missed spyware removed?
A. It requires a technician and lots of tedious work to find it. Most shops will not do this. They simply reformat your hard drive and reinstall the original software. Even that takes a lot of time.

Q. Once you clean my machine of viruses and spyware, will it come back.
A. That depends on how you got it. Here are some ways you get it.

- Visiting Web pages that exploit Internet Explorer weaknesses.
- Opening suspect email attachments with Microsoft Outlook.
- WORM (a type of virus) gets in your machine from another machine on your network. Laptops are the biggest exposure.

Q. Do you have recommendations to guard against Spyware and ad-ware?
A. Use alternative email and browser.
A. Implement a regular backup procedure. See suggestions.